PC Technician

Job Summary

IT Support Specialist (Contract) – San Francisco, CA.

Hours:

Monday–Friday, 6:00 AM–6:00 PM local time (8‑hour shift). Occasional after‑hours support may be required.

• Provide second‑tier support to end users for PC, server, mainframe applications, and hardware.
• Handle problems that the first‑tier help desk support is unable to resolve.
• Install and test personal computers, printers, and other peripherals; configure operating systems and load shrink‑wrap programs and other application software.
• Troubleshoot printer, computer, and peripheral incidents; perform hardware and software diagnostics and coordinate needed repairs.
• Resolve computer system problems, coordinating between users and components of a local area network; participate in the evaluation of system configuration and software.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Provide remote and onsite technical, operational, and training support to users.

• 6+ years of professional, applicable IT experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA‑Security).
• Must obtain the DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Interim Secret Clearance required prior to start and ability to obtain a Secret Clearance.
• Experience supporting Windows 10 and MS Office 2013.
• Experience using Remedy or a similar ticketing system.
• Ability to coordinate and obtain cooperation from multiple areas within IT to accomplish assignments.
• Valid driver’s license.
• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices.
• Prior USACE/ACE‑IT experience.
• Experience working in a DoD environment.
• Experience supporting Office 365.

• Experience with Active Directory.
• Experience with Windows administration.
• Familiarity with PC hardware troubleshooting.

Contract position based out of San Francisco, CA.

Hourly pay range: $30.00 – $36.00 per hour.

Benefits for this temporary role may include the following (subject to eligibility, classification, and length of employment):
Medical, dental & vision;
Critical illness, accident and hospital; 401(k) retirement plan;
Life insurance;
Short‑ and long‑term disability;
Health Spending Account;
Transportation benefits;
Employee Assistance Program;
Time off/leave (PTO, vacation or sick leave).

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: for all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records will be considered for employment.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI):
Artificial Intelligence may be used in the hiring process to support parts such as sourcing, screening, and evaluating candidates. Final decisions are made by the hiring team.