VOC Program Lead: AI-Driven Customer Insights
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-01
Listing for:
Figma
Full Time
position Listed on 2026-07-01
Job specializations:
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IT/Tech
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Business
Job Description & How to Apply Below
Figma is seeking a strategic, data-driven Voice of the Customer (VOC) Program Manager to lead a company-wide VOC program. This role is pivotal in surfacing customer insights from various sources and ensuring they are acted upon to improve processes and products.
The ideal candidate will have experience building VOC programs, strong ownership skills, and a background in customer-facing roles. This full-time position can be based in one of Figma's US hubs or can be worked remotely.
The role offers a competitive salary range of $127,000 to $269,000 USD annually along with various employee benefits.
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