Secret Customer Support Admin

Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco. This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment. While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions.

This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.

• Serve as the primary on-site IT support contact for classified and unclassified networks
• Provide desktop, laptop, tablet, and mobile device support
• Troubleshoot and resolve O365, One Drive, network, hardware, and software issues
• Create, update, and track tickets in systems like Remedy, Service Now, or Service Manager
• Repair and replace peripherals (printers, scanners, VTC equipment)
• Run, trim, and manage Cat5 and fiber cabling
• Support desk phones / CAT phones
• Assist with office moves, relocations, and workstation staging/takedown
• Maintain configuration management documentation
• Manage UPS operability
• Provide remote user assistance as needed
• Coordinate with other IT teams for escalations and resolutions

• Active Secret Clearance
• 10+ years senior-level IT / desktop support experience
• Strong customer-facing maturity and professionalism
• Experience supporting Windows environments
• Working knowledge of Active Directory (user/workstation accounts & permissions)
• Hands‑on troubleshooting of hardware, software, and peripherals
• Ability to work solo on‑site in a high‑demand, high‑visibility environment
• Ex‑military background or similarly disciplined, procedure‑driven experience
• Cat5 and/or fiber cabling experience / willingness to perform light physical work (cabling, workstation setup, moves)
• Basic familiarity with Cisco switches
• Experience with MDM tools
• Exposure to Cyber Ark and/or Beyond Trust
• Experience supporting senior government leadership or mission‑critical offices
• Background in high‑pressure or high‑expectation customer environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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