AV & Event Engineer L4

Join the team as our next AV and Events Engineer L4.

This position supports Twilio employees worldwide with their AV and events needs in a remote‑first hybrid work environment. As an AV and Events Engineer L4, you will manage and support audiovisual technology solutions, provide remote event support, and assist with executive support for industry conferences. Your expertise in AV technology, industry trends, and certifications will help drive the success of our organization’s AV initiatives.

You will also mentor End User Computing and Operations staff, helping grow the team with your knowledge.

• Design, configure, and deploy AV systems and equipment, including audio‑video conferencing systems, displays, microphones, and control systems.
• Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
• Support remote, executive and in‑person events, including setup, testing, and operation of AV equipment for seamless audio and visual experiences.
• Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
• Assist executives and presenters with AV setup and troubleshooting during industry conferences and high‑profile events.
• Stay updated with the latest AV technology trends, tools, and best practices to keep the organization at the forefront of AV capabilities.
• Conduct training sessions and create user documentation to empower employees to utilize AV systems effectively.
• Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
• Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.
• Occasional business travel will be required; flexibility is necessary to support business objectives.

Twilio values diverse experiences. Please apply if you meet the following required qualifications:

• Bachelor’s degree in a relevant field, such as Audiovisual Technology, Information Technology, or equivalent work experience.
• Mac OS proficiency and Windows OS familiarity for remote troubleshooting.
• Understanding of basic signal flow in conference rooms.
• Working knowledge of industry‑standard equipment and peripherals (Crestron, Neat, Logitech, etc.).
• 8+ years experience with AV and Events software such as Zoom, Google Meet, Microsoft Teams, or Web Ex.
• Crestron Certified Programmer (CCP) or Extron AV Associate certification.
• Event Technology Specialist (ETS) certification.
• AVIXA Certified Technology Specialist – Design (CTS‑D).
• AVIXA Certified Technology Specialist – Installation (CTS‑I).
• Certifications for all hardware manufacturers we install (Shure, Crestron, Chief, QSC, Biamp).
• Advanced troubleshooting and understanding of signal flow in conference rooms.
• Project Management Professional (PMP) certification for event‑management aspects.
• Certified Technology Specialist (CTS) certification by AVIXA.
• Strong knowledge of AV technologies: audio systems, video conferencing systems, projectors, displays, and lighting.
• Familiarity with event‑management processes, including AV setup, production, and troubleshooting.
• Experience with AV control systems and software such as Crestron or Extron.
• Proficiency in operating and troubleshooting AV equipment and software.
• Flexibility to work outside regular business hours for events or executive support.
• Experience with remote event support and virtual meeting platforms.
• ITIL v4 Foundation or similar.
• Google Workplace Certification (or similar professional certificate).

• Familiarity with Service Now as a ticketing system.
• Apple Certified Support Professional (ACSP) or Microsoft equivalent.
• Advanced certifications in specific AV technologies, as applicable.

This role will be based in our San Francisco, California office.

Approximately 15% travel is anticipated to support in‑person engagements.

Working at Twilio offers competitive pay, generous time off, parental and wellness leave, health care, a retirement savings program, and more.…