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Senior Product Support Analyst: Enterprise Escalations Lead

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Benchling
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    Systems Analyst, IT Business Analyst, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
Benchling in San Francisco is looking for a Senior Product Support Analyst to enhance customer experience. The role involves supporting enterprise clients, leading complex escalations, and coordinating cross-functional teams. Candidates should have 5+ years of experience, with a strong background in IT and an understanding of life sciences. Benchling is committed to diversity and offers a hybrid work model where employees collaborate on-site three days a week.

The compensation ranges from $90K to $120K.
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Position Requirements
10+ Years work experience
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