Mid-Market Account Manager

Requirements

• Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal
• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Experience managing customer relationships from onboarding through renewal and expansion
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and consultative approach to customer challenges
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• Passion for technology and staying current with industry trends, particularly AI and automation
• Experience with or strong interest in AI is a plus
• Comfort with data analysis to drive customer success metrics and identify growth opportunities
• (Desirable) You're an active Replit user
• (Desirable) You've worked at an early-stage startup or in developer tools
• (Desirable) Experience with rapid prototyping, product development workflows, or business process automation
• (Desirable) Background in customer success at companies serving technical or semi-technical user bases
• (Desirable) Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)

• Replit is experiencing extraordinary growth across our customer base and seeking a Commercial Account Manager with strong communication skills to drive retention, expansion, and customer success
• We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI
• You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth
• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
• Lead onboarding programs that accelerate customer time-to-value and platform adoption
• Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
• Execute renewal processes with a focus on expansion and long-term partnership development
• Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
• Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
• Tools + Tech Stack for this role:
• Replit
• Hubspot CRM
• Customer success and analytics platforms
• Zoom Info
• Linked In Sales Navigator
• Hashboard, Hex
• Various customer communication and project management tools