AD, Commercial Digital Technology and AI

Blueprint Ownership & Strategic Architecture

• Develop and maintain a comprehensive Commercial Technology “City Plan” mapping platforms, data flows, integration layers, and innovation zones.
• Define and evolve target-state architectures for CRM, omnichannel engagement, analytics, and field enablement.
• Ensure architectural consistency across global markets while enabling appropriate local flexibility.

• Partner with Commercial business leaders to translate strategic objectives into technology capabilities and architectural roadmaps.
• Collaborate closely with the Enterprise Architecture team to align with enterprise standards, governance, and long-term strategy.
• Work with Commercial Data IT teams to ensure data architecture, analytics platforms, and governance are embedded in the overall blueprint.
• Facilitate alignment across IT delivery teams, vendors, and external partners.

• Lead architecture design for high-impact Commercial use cases, including customer journey orchestration, sales force automation, and digital marketing.
• Evaluate and recommend emerging technologies to enable Commercial innovation and differentiation.
• Ensure solutions are scalable, secure, and compliant with regulatory requirements.

• Establish and enforce architecture governance frameworks, integration standards, and canonical data models.
• Ensure adherence to security, privacy, and compliance requirements (e.g., GDPR, CCPA).
• Participate in architecture review boards and provide architectural guidance to delivery teams.

• Drive innovation through experimentation zones, technology radar assessments, and partnerships with startups and strategic vendors.
• Promote a composable architecture approach to enable modularity, agility, and faster time to value.
• Champion data-driven decision-making and customer-centric design principles.

• Apply deep understanding of Commercial processes across Sales, Marketing, Field Operations, Value & Access, and Customer Experience to inform architectural decisions.
• Ensure technology solutions are tightly aligned with operational workflows and measurable business outcomes.

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

• 10+ years of experience in IT or Enterprise Architecture, with a strong focus on Commercial or customer-facing domains.
• Proven experience defining and delivering enterprise-scale architecture blueprints and target-state frameworks.
• Demonstrated ability to influence senior business leaders as a trusted advisor on technology decisions impacting Commercial growth and transformation.
• Experience partnering with Enterprise Architecture and Data teams in a matrixed, global organization.
• Deep expertise in Commercial business processes, including Sales, Marketing, Digital Marketing, and Value & Access.

• Strong understanding of Commercial platforms (e.g., Salesforce, Veeva, Adobe Experience Cloud, Model N etc. ).
• Expertise in data ecosystems and analytics platforms (e.g., Databricks) and cloud infrastructure (e.g., Azure).
• Ability to define target-state architectures and guide adoption of emerging technologies with a focus on scalability, security, and compliance.
• Excellent stakeholder management and executive-level communication skills.

• Experience in life sciences, healthcare, or other highly regulated industries.
• Familiarity with agile delivery models, Dev Ops practices, and composable architecture.
• Certifications such as TOGAF, SAFe, or cloud platform certifications.