IT Manager

About the Company

We are a fast-growing, Series A artificial intelligence company building the next generation of enterprise automation and voice superintelligence. Our real-time AI agents understand emotion and resolve enterprise customer experience issues instantly.

Backed by top-tier Silicon Valley investors including Redpoint Ventures and Y Combinator—we have scaled from 10 to 75 employees in just six months, raised $61M in funding, and already handle over 40,000 daily transactions for Fortune 500 customers. We operate at a true inflection point where speed, pragmatism, and first-principles thinking drive our culture.

• True Green Field Ownership: As our first‑ever IT hire, you will build our IT and security infrastructure from scratch. There is no inherited mess to clean up and no rigid corporate playbook to follow.
• Hyper‑Growth Trajectory: You are joining right as our infrastructure becomes critical to supporting massive enterprise scale.
• A "Zero‑Friction" Culture: We value speed over bureaucratic process. If you are tired of over‑engineered compliance and rigid corporate silos, you will thrive in our pragmatic, high‑autonomy environment.

As the founding IT leader, you will own the end‑to‑end IT and security landscape, balancing robust protection with developer velocity.

• Fleet Management: End‑to‑end ownership of our Mac/Apple fleet, including automated provisioning, MDM configuration, disk encryption, patch management, and onboarding/offboarding workflows.
• SaaS & Identity Stack: Administer Google Workspace and our wider core SaaS footprint. Implement and maintain SSO, MFA, SCIM provisioning, and regular least‑privilege access reviews.
• Help Desk & Support: Build out and run day‑to‑day IT support workflows, selecting the tooling and automation necessary to keep a high‑performing team entirely unblocked.
• Right‑Sized Compliance: Author, implement, and support our SOC 2 (or similar) compliance framework, ensuring we meet enterprise security standards without over‑engineering the controls.
• Network & Infrastructure: Secure and optimize our physical San Francisco office network (Wi‑Fi, firewalls, VPN, and segmentation) for maximum performance.
• Vendor & Budget Ownership: Evaluate, procure, and manage our IT vendors, MSPs, and tooling partnerships. Decide what we build in‑house versus what we outsource.

We are looking for a scrappy, highly autonomous builder who thrives in fast‑paced startup environments.

• Startup DNA: 3+ years of hands‑on IT/security experience, ideally as the first or second IT hire at a high‑growth tech startup. (
  
  Please note:
  
  Candidates whose experience is exclusively in large corporate environments or the healthcare/biotech sectors will not be a match for this fast‑moving culture).
• Apple Ecosystem Expert: Deep, production‑level experience managing an all‑Mac developer fleet using modern MDM and identity platforms (e.g., Rippling, Jamf).
• Security & Compliance Savvy: Proven experience building or supporting a SOC 2 framework. You understand compliance controls deeply but know how to implement them without adding friction.
• Technical Breadth: Strong foundational knowledge of Google Workspace administration, network security (firewalls, VPNs), and basic scripting/automation to eliminate manual workflows.
• First‑Principles Thinker: Exceptional high‑agency mindset. You can join a company with zero IT structure and confidently decide what needs to be built immediately versus what can wait.
• Commute & Presence: You must currently reside in the SF Bay Area and be excited to work full‑time, 5 days a week, from our Dogpatch office.