IT Operations Support Admin III – Department of Technology

IT Operations Support Admin III – Department of Technology – (1093)

The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT). The role serves as the first point of contact for tech support, using Service Now to triage, resolve, and coordinate incidents and service requests, ensuring users remain connected and systems run smoothly.

As part of DT's Endpoint Services team, the role leads onboarding efforts for new CCSF departments and manages technical projects that bring innovation to life.

• Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies.
• Create a detailed onboarding roadmap tailored to each department's needs.
• Procure, configure, and deploy necessary hardware and software.
• Establish secure network access and ensure compliance with endpoint security compliance.
• Address immediate IT challenges impacting operations.
• Provide foundational training to department personnel on new tools and processes.
• Lead or assist with IT infrastructure and endpoint management projects to ensure reliable, secure, and efficient technology operations.
• Collaborate with other IT teams and departments to coordinate technical project tasks, timelines, and deliverables.
• Prepare reports and maintain records of project progress, configurations, and system changes to support compliance and audit requirements.
• Test and validate new hardware, software, and configurations as part of technology rollout projects.
• Experience with Microsoft Intune for device provisioning, configuration, and compliance across multiple platforms (Windows, iOS, Android, macOS) and assist administering application deployment, patch management, and endpoint security controls.

Permanent Exempt (PEX). Full-time position excluded from the competitive civil service examination process. The project-based duration is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Incumbent will conduct the majority of work at the Department of Technology, 1 S Van Ness Avenue, San Francisco, CA 94103. Occasional travel within San Francisco may be required.

Hybrid role requiring on-site work at the office as needed.

Requires an associate degree in computer science or a closely related field from an accredited college or university, OR its equivalent in terms of total course credits/units (at least 60 semester or 90 quarter credits and a minimum of 20 semester or 30 quarter credits in computer science).

Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Additional experience may substitute for required degree up to two (2) years. One (1) year of experience equals 30 semester units/45 quarter units with a minimum of 10 semester / 15 quarter units in computer science. Completion of a one-year State (DAS) IT apprenticeship program equivalent may substitute for required education.

• Strong problem-solving and analytical skills. Able to troubleshoot and resolve hardware and software problems effectively.
• Experience collaborating with cross-functional IT teams to troubleshoot and resolve complex technical issues.
• Ability to document detailed and accurate ticket notes, maintain and update knowledge base articles, and create or revise process documentation.
• Strong time management and prioritization skills, with the ability to efficiently handle multiple tickets in a fast-paced environment.
• One (1) year of experience with Windows Server Administration.
• Working knowledge of networking essentials.
• Working knowledge and experience with Microsoft O365.
• Working knowledge and experience with Active Directory.
• Possession of a valid California Driver's License.

• SCCM
• Tanium
• Crowd Strike
• Active Directory
• JAMF
• ITIL certified
• MAC certification
• Service Now
• Ticketing System

$50.85 - $63.05 (hourly) / $ to $ (annually).

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