Business Analyst-Senior

Solutions Analyst (1053)- Information Technology
- Human Services Agency (162021)

Department: Human Services Agency
Job class: 1053-IS Business Analyst-Senior
Salary range: $ - $
Role type: Permanent Civil Service
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 7
List type: Combined Promotive and Entrance

This recruitment will be used to fill two (2) positions within the Information Technology (IT) Department of the Human Services Agency (HSA). The positions are located in the Digital Services Unit and the Software Development Unit.

• Application Opening – Wednesday, January 28, 2026
• Final date to receive applications – The final day to apply is February 10, 2026

Under general direction, this position is responsible for analyzing, scoping, and overseeing the implementation of technology systems that enhance organization efficiency and effectiveness. Key responsibilities include understanding user needs; gathering requirements; conducting needs analysis, cost-benefit analysis, and feasibility studies; conducting structured systems analysis and design; assessing technology and software; and analyzing telecommunications needs. The role also involves project planning and management, system installation, implementation and testing, conversion to production status, and the preparation of technical and procedural documentation.

Additional duties include user training, post-implementation assessment, and ongoing administration. In some cases, this position may serve as the primary MIS resource for an organization with a complex system.

The Solutions Analyst serves as a critical bridge between programmatic innovation and technical execution. This individual is responsible for generating and evaluating creative, practical ideas to streamline processes, while working closely with technical teams to ensure those ideas are viable and scalable. The Solutions Analyst will be embedded within the HSA IT Software Development Team or the HSA IT Digital Services Team enabling direct collaboration with developers and engineers.

This structure ensures that solutions are designed with a deep understanding of both policy requirements and technological capabilities, improving implementation speed and alignment across teams.

• 1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
• 2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
• 3. Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems.
• 4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• 5. May install and enhance software; program, test, debug and install new/modified programs.
• 6. Provide technical support for computer and telecommunications systems; consult on the analysis of an application; troubleshoot system problems; implement solutions.
• 7. Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert new programming from test to production.
• 8. Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems.
• 9. Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize requests.
• 10. May provide technical production support for on-line and batch systems; assist with set processing schedule; update and produce reports.
• 11. Coordinate with outside vendors and contractors to complete projects and service requests; define, assign and evaluate their work.
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