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Technology Support Analyst
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-01
Listing for:
DNA Partners
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.
What You’ll Do- Resolve advanced software, hardware, mobile, printer, and remote‑access issues
- Mentor Level 1 technicians and provide knowledge transfer
- Support conference room A/V, hybrid meetings, and tech setups
- Handle onboarding, device imaging, and user training
- Document tickets thoroughly and maintain proactive communication
- Escalate complex issues to Level 3 and collaborate on solutions
- Assist with testing new applications, tools, and services
- 3+ years advanced technical support in a large corporate IT setting
- Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN
- Ability to translate technical concepts for non‑technical users
- Excellent communication, customer service, and problem-solving abilities
- Experience delivering training a plus
- Legal industry experience strongly preferred
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