Senior IT Engineer

Job Description

Insight Global is hiring for a Senior IT Engineer for one of our clients in the streaming services industry. We are seeking a highly ownership-oriented Senior IT Engineer to lead and elevate the IT experience for a growing, fast-paced organization of 150+ employees. This individual will serve as the primary IT leader, ensuring seamless day-to-day operations while proactively improving systems, infrastructure, and employee experience.

This role is ideally based in San Francisco with a strong on-site presence during onboarding and ramp-up. While remote flexibility may be considered longer term, proximity to the office is preferred to support hands‑on needs and mentor junior staff.

• Own and deliver a best-in-class IT experience for all employees across HQ, remote workforce, and satellite offices
• Lead core IT operations, including:
  • Employee onboarding/offboarding and account provisioning
  • Hardware procurement, inventory, and lifecycle management
  • Endpoint support (Mac-heavy environment) and helpdesk operations
  • Office infrastructure (networking, WiFi, AV/Zoom rooms, device labs)
• Act as the primary escalation point for complex IT issues and system outages
• Lead implementation and optimization of key systems, including:
  • Identity & Access Management (SSO)
  • Mobile Device Management (MDM)
  • Endpoint security and backup solutions
  • Collaboration and conferencing tools (Zoom, Slack, etc.)
• Proactively identify gaps in IT infrastructure or employee experience and drive improvements
• Manage IT vendors, contracts, and relationships across hardware, SaaS, and networking providers
• Partner closely with internal stakeholders and leadership to align IT strategy with business needs
• Coordinate support with external IT service providers and manage ongoing priorities

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of experience delivering end-to-end IT support across hardware, software, and infrastructure
• Strong experience in a Mac-first environment
• Hands‑on expertise with: SSO, MDM, endpoint security, and backup solutions
• Networking fundamentals (WiFi, VPN, routing, firewalls)
• AV/Zoom Room administration
• Proven ability to manage IT vendors and external service providers
• Experience owning and delivering IT projects from start to finish
• Strong troubleshooting skills and ability to handle high-impact incidents