Technology Director

Overview

The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact. This role is both strategic and tactical, overseeing the design, optimization, and responsible evolution of systems that power fundraising, grantmaking, operations, and communications across the organization.

Combining hands‑on implementation with oversight of external consultants and a managed service provider (MSP), the Technology Director is responsible for Tipping Point’s highly customized Salesforce instance, website and digital platforms, knowledge management systems, cybersecurity, and core technology infrastructure.

A systems‑level thinker and collaborative partner, the Technology Director proactively identifies opportunities to streamline processes, strengthen data integrity, and improve cross‑functional workflows. With the growing prevalence of artificial intelligence, this leader guides the thoughtful and responsible adoption of AI tools to enhance staff effectiveness and organizational performance.

This role serves as Tipping Point’s internal technology champion and reports directly to the Chief Operating Officer, working closely with teams across the organization.

• We cultivate community because we know we are more powerful together.
• We hold ourselves accountable to achieving impact for and with the communities we serve.
• We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.

• Develop and implement a forward‑looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities.
• Continuously assess organizational needs and recommend scalable, efficient solutions.
• Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact.
• Lead cross‑functional technology projects from selection through implementation and adoption.
• Manage the relationship with Tipping Point’s managed service provider (MSP), including oversight of the technology roadmap, hardware lifecycle, equipment inventory, security protocols, and troubleshooting.
• Strategically engage and manage external consultants to supplement internal expertise.
• Oversee rollout of hardware and software upgrades, ensuring clear implementation plans, stakeholder engagement, and staff adoption.
• Optimize and steward a complex, highly customized Salesforce environment supporting fundraising, procurement, and grantee management.
• Serve as the organization’s in‑house Salesforce expert and primary strategic lead.
• Oversee day‑to‑day system operations and manage supporting consultants.
• Lead enhancements including custom reports and dashboards, workflow improvements, integrations, connectors, and third‑party applications.
• Monitor Salesforce updates and proactively manage system improvements and data integrity.
• Oversee system configuration, user roles, security permissions, and workflow rules.
• Serve as primary liaison with technology partners including Salesforce, Tech Soup, Box, Klaviyo, Stripe, Classy, and other vendors.
• Partner with the MSP to maintain strong cybersecurity practices, risk mitigation strategies, and data protection standards.

• Oversee ongoing maintenance, upgrades, and troubleshooting of Tipping Point’s website in partnership with external vendors.
• Ensure effective third‑party integrations (e.g., Salesforce, Stripe).
• Manage the technical aspects of email marketing platforms and system integrations.
• Support teams with troubleshooting and optimization of digital engagement tools.
• Provide data insights and reporting on website and digital performance in collaboration with vendors.

• Serve as a trusted partner to teams across the organization, providing responsive and solution‑oriented technical support and thought partnership.
• Lead staff training on new tools, system updates, and best practices; document processes and system changes.
• Collaborate with teams to strengthen data quality, reporting accuracy, and workflow efficiency.
• Partner with an external…