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IT Support Engineer
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-02
Listing for:
EOS IT Solutions
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Role Overview
As an IT Support Engineer, you will provide hands‑on support for client hardware and software on Windows and Mac, and support meetings and events across our offices. You will report to the Sr. Manager, IT & AV Services.
What You Will Do- Provide onsite and remote technical support across hardware, software, and account access requests via Slack, walk‑ups, and Service Now tickets.
- Manage, maintain, and troubleshoot Windows, Mac, and mobile devices, along with general site equipment.
We’re looking for someone who is technical, resourceful, and comfortable working in a distributed team while communicating with a variety of users. You will have the opportunity to work with a variety of tools and technologies, including Okta, Google Workspace, and Slack.
Requirements- 3+ years experience working in an IT Support role
- Broad knowledge of macOS and Windows devices in an enterprise environment, with the ability to perform advanced troubleshooting
- Experience with Google Workspace Administration
- An understanding and awareness of Security standards
- Ability to work independently, manage competing priorities
- Have an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Excellent interpersonal and communication skills
- Strong customer service orientation with proven ability to manage user expectations and deliver timely support
- Familiarity with video conferencing platforms:
Google Meet, Zoom, Microsoft Teams - Comfortable with physical work: lifting equipment, running cable, setting up and breaking down event spaces
- Competitive salary
- Opportunity to work with a variety of tools and technologies
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