Associate IT Support Specialist

Job Description

Work Schedule
:
Full-time, Monday–Friday, onsite

Compensation
: $34.00–$40.00 per hour

Position Summary
:
We are seeking a proactive and resourceful Associate IT Support Specialist for a dynamic, high-growth environment in San Francisco. This temporary, full-time role offers an excellent opportunity for early-career IT professionals to develop technical skills, enhance customer support abilities, and gain valuable experience across a diverse set of platforms and technologies. The ideal candidate is eager to learn, detail-oriented, and passionate about delivering exceptional employee experiences while supporting a fast-paced office environment.

Key Responsibilities:

• Provide high-quality IT support and troubleshooting for onsite and remote employees working on Mac and Windows systems.
• Manage incoming helpdesk tickets and support requests, ensuring timely resolution and excellent customer service.
• Support and maintain office technology such as Zoom Rooms, monitors, printers, Wi‑Fi, and AV equipment.
• Lead onboarding and offboarding activities, including hardware provisioning, account setup, access management, and new hire orientations.
• Oversee laptop lifecycle logistics, including provisioning, shipping, receiving, inventory management, and asset tracking.
• Administer cloud-based systems including Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and related platforms.
• Collaborate with Workplace and Info Sec teams on office moves, device compliance, and employee experience initiatives.
• Create and update documentation such as SOPs, runbooks, and workflows to support operational scaling.
• Leverage AI tools and scripting where appropriate to improve support efficiency and knowledge management.

Required Qualifications:

• Minimum of 2 years of experience in IT support, help desk, desktop support, or technical support roles.
• Hands‑on troubleshooting experience with Mac hardware and software.
• Proficiency supporting Google Workspace (Gmail, Calendar, Drive) and cloud‑first environments.
• Familiarity with onboarding/offboarding processes, laptop provisioning, and asset management.
• Strong customer service and communication skills with a hospitality‑first mindset.
• Ability to work onsite five days per week in a highly collaborative environment.
• Self‑motivated, with a curiosity‑driven approach to learning and problem‑solving.

Preferred

Skills & Experience:

• Apple Genius Bar or similar support experience is highly desirable.
• Exposure to automation, scripting, or AI tools for support efficiency is a plus.
• Familiarity with Jira ticketing systems, Okta, Microsoft 365/Azure AD, and AV equipment.
• Prior experience supporting office technology and collaborating closely with cross‑functional teams.

Benefits:
Eligible employees may have access to benefits including medical, dental, vision, paid time off, paid holidays, and other company‑sponsored programs, subject to eligibility requirements. (If this is a contract role: This position is not eligible for company‑sponsored benefits unless otherwise required by law.)

We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.

Work authorization:
At this time, we are unable to offer employment sponsorship.