Help Desk Desktop Support
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-02
Listing for:
hatch I.T.
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Desktop / Help Desk Support Consultant — San Francisco, CA (Onsite)
We're hiring an experienced Desktop/Help Desk Support Consultant for a long-term onsite engagement at a high-profile financial services firm in San Francisco's Financial District.
This is a business-critical, client-facing role — you'll be the primary onsite technical resource for a fast-paced, high-demand environment supporting VIP-level end users. If you thrive under pressure, take pride in white-glove service, and know your way around both Windows and Mac in an enterprise setting, we want to hear from you.
Location & Schedule- After onboarding: opportunity for every other Friday remote
- Providing Tier 1 & Tier 2 desktop support for Windows 10/11 and macOS users
- Handling new user onboarding, workstation imaging, and device provisioning
- Supporting collaboration tools: M365, Zoom, Slack, Salesforce
- Managing AV/conference room setups and mobile device support (Intune/Autopilot)
- Performing Active Directory and Entra account management
- Diagnosing network issues and escalating with proper triage (ping, trace route, command prompt)
- Analyzing potential phishing emails and supporting endpoint security workflows
- Tracking and documenting work in Jira or similar ticketing systems
- 4+ years of IT support experience in a corporate or enterprise environment
- Strong proficiency with Windows 10/11, macOS, and Office 365 administration
- Experience with Active Directory and Entra (Azure AD)
- Hands‑on experience supporting Zoom, Slack, Salesforce, and Intune
- Solid workstation imaging, device provisioning, and asset management skills
- Excellent communication and customer service skills — this is a client‑facing role
- Ability to work independently, take ownership of issues, and elevate appropriately
- Background in financial services, MSP, or another regulated industry
- Experience with Carbon Black, Netskope, or similar MDR/content filtering tools
- Familiarity with on‑prem Exchange, SharePoint, and hybrid Azure environments
- Prior consulting or MSP experience
- Apple/macOS troubleshooting in an enterprise environment
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