Senior Enterprise Technology Administrator, GTM Systems

Sr. Enterprise Technology Administrator, GTM Systems

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're building the AI infrastructure that powers a more sustainable, capable world, and our Enterprise Technology team is responsible for the systems that keep the business running.

The Sr. Enterprise Technology Administrator, GTM Systems is a hands-on individual contributor who owns day-to-day administration, configuration, and support of Crusoe's Salesforce platform and the broader go-to-market technology stack. Salesforce is the primary platform; the role also covers Salesforce-side configuration and integration across Apollo, Common Room, Qualified, Gong, Momentum, and Ironclad, with close partnership with the Marketo and Zendesk admins on integration health and with Security, Governance, IT, and Systems Engineering on new tool onboarding.

This is an execution-focused role with a clear growth path. You'll own Tier 1/2 end-user support, run the Salesforce Support intake channel and bi-weekly sprint cadence, and take direct ownership of Salesforce roadmap planning within the GTM stack. As Crusoe grows, this role offers direct exposure to architecture, a strong path for technical development, and the opportunity to mentor junior administrators as the GTM Systems team scales.

What You'll Be Working On

• Serve as the primary Salesforce administrator, owning configuration, integration, and support across the GTM stack, including Apollo, Common Room, Qualified, Gong, Momentum, and Ironclad
• Run the Salesforce Support intake channel and bi-weekly sprint cadence; own the Outstanding Issues backlog and quarterly Salesforce-side roadmap planning with defined SLAs
• Build, configure, and test Salesforce-native automation, including flows, validation rules, approval processes, and workflow automations, to reduce manual overhead and support GTM stack configuration work under the direction of the GTM Systems Architect
• Partner with Marketo and Zendesk admins on integration health: field mappings, data flow validation, and shared change management
• Support design and implementation of cross-system processes spanning Ironclad, GCP/Big Query, Salesforce, Marketo, Stripe, Sage Intacct, and internal product systems
• Partner with Security, IT, and Systems Engineering on new-tool onboarding:
  Okta SSO configuration, access governance (Lumos), and compliance review (Vanta, Obsidian)
• Run requirement-gathering, regression testing, and post-deploy enablement with stakeholders across Sales, Customer Success, Marketing, Rev Ops, Legal, and Accounting
• Support AI/MCP initiatives: MCP connector testing, agent behavior validation, and connector development alongside the GTM Systems Architect

What You'll Bring to the Team

• 5+ years of hands-on enterprise systems experience, with significant Salesforce administration experience as an admin, implementer, or advanced power user
• Experience with several of the following GTM tools, or strong willingness to ramp on them:
  Marketo, Ironclad, Apollo, Common Room, Qualified, Gong, Momentum, Zendesk, or comparable platforms
• Hands-on integration experience: ability to read and debug Workato recipes, trace data flow through GCP/Big Query, and inspect pipelines in Sigma
• SOQL proficiency and comfort tracing record-level data flow across Salesforce, the data warehouse, and downstream consumers
• Familiarity with identity, access governance, and compliance tooling (Okta, Lumos, Vanta, or comparable)
• Strong stakeholder management across Sales, Customer Success, Marketing, Rev Ops, Legal, Engineering, and Security; ability to translate technical changes into the language each function cares about
• Structured intake mindset: triage requests by effort and urgency, communicate SLAs clearly, and manage expectations when priorities shift mid-sprint

Bonus Points

• Salesforce Certified Administrator;
  Platform App Builder and additional GTM stack certifications are a plus
• Exposure to AI-assisted admin work: MCP connectors, agent testing, and prompt iteration alongside the architect
• Experience writing admin runbooks, integration documentation, and post-deploy revenue enablement materials
• Bachelor's degree…