More jobs:
Incidents & Escalations Lead, User Operations
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-03
Listing for:
The Consulting Solutions
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
The Consulting Solutions is seeking a lead for its Incidents & Escalations function within User Operations. This player-coach role requires a hands-on approach to managing incidents and escalations. Candidates should have over 10 years of experience in incident management and technical support.
Located in San Francisco, this position utilizes a hybrid work model, providing 3 days in the office per week. The role involves coordinating cross-functional teams and driving efficient incident resolutions to enhance customer experience.
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