Frontline IT Support Specialist

About the Team

The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.

As a Frontline IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues.

We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.

• Act as Frontline IT Support :
  Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.

• Improve Support Systems and Processes :
  Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.

• Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.

• Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.

• Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.

• Exhibit precision and attention to detail in your work, consistently delivering high-quality results.

• Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.

This role is based in our San Francisco office, requires 5 days in office per week, and we offer relocation assistance to new employees.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

$110K
• Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition to the salary range listed above, total compensation also includes generous equity and benefits.

• Medical, dental, and vision insurance for you and your family

• Mental health and wellness support

• 401(k) plan with 50% matching

• Generous time off, many company holidays, and multiple coordinated company office closures throughout the year for focus and recharge.

• Paid parental leave (24 weeks paid birth-parent leave & 20-week paid parental leave) and family-planning support

• Annual learning & development stipend ($1,500 per year)