Sr. Engineering Manager

The Opportunity

Every product surface at Hinge Health - the ones helping 18M+ people move beyond pain - depends on the foundational infrastructure your team will own. As Senior Engineering Manager, Service Enablement , you’ll lead the platform-minded team responsible for keeping our cloud infrastructure rock-solid while accelerating the shift to AI-native engineering workflows. Your work will be a force multiplier for every engineer, product manager, and designer in the company.

This is a high-impact leadership role for someone who thrives at the intersection of platform reliability, developer enablement, and autonomous AI-driven operations.

In your first 3 months:

• Establish relationships with key stakeholders across Security, Product Engineering, Data Engineering, and the India-based SRE team. Audit the current infrastructure posture, on-call practices, and CI/CD pipelines to identify the highest-leverage improvement opportunities.

• Assess your team of 8–10 engineers (Staff, Senior, and mid-level SREs), understand individual growth trajectories, and begin shaping a coaching-first operating cadence.

In your first 6 months:

• Own Platform Reliability & Scalability
  - Guarantee stability and performance across multiple EKS clusters, maintaining 99.9%+ uptime while optimizing cost-efficiency as AI workloads scale.

• Drive the Harness Engineering Initiative
  - Define safety rails, test harnesses, and verification systems that allow autonomous AI agents to reliably build, test, and maintain infrastructure in production-grade environments.

• Scale the NestJS Monorepo & CI/CD Platform
  - Accelerate migration of all NestJS services into the monorepo, ensuring NX, Git Hub Actions, and Okteto deliver a world-class developer experience.

In your first year:

• Execute Vendor Strategy & Cost Optimization
  - Own relationships with AWS, Datadog, Cloudflare, Temporal, and Infisical; deliver significant cost savings as Hinge Health scales infrastructure and AI workloads.

• Champion Operational Excellence
  - Run a follow-the-sun support model, maintain 24/7 on-call coverage, lead the Incident Review Board, and continuously improve SLOs, runbooks, and observability to reduce MTTR.

• Build a High-Performing, Inclusive Team
  - Develop talent toward Senior and Staff levels, maintain sustainable on-call practices, and foster a culture of blameless retros and continuous improvement.

• A Platform Thinker - You see infrastructure as a product. You obsess over developer experience metrics (DXI, DORA, PR throughput) and build systems that reduce friction for every team you serve.

• AI-Forward - You’re energized—not threatened—by the shift to AI‑assisted engineering. You’ve experimented with tools like Cursor, Claude Code, or Copilot and can envision a world where engineers act as architects and auditors of AI‑generated code.

• A Trust Builder - You communicate effectively across engineering, security, product, and executive stakeholders to align infrastructure decisions with business priorities.

• A Learn‑it‑All - You don’t have all the answers, but you have a proven framework for finding them. You lead blameless retros that convert insights into action and measure what matters most.

• Hands‑On & Accountable - You know the ins and outs of your team’s tech stack and spend ~15% of your time working in the code. You take owner‑operator pride in supporting production systems.

• Resilient - You thrive in fast-paced, ambiguous environments and can make results happen even with imperfect data—whether that’s navigating a breaking‑change migration at scale or an unexpected incident.

• 10+ years of professional experience in technology, with depth in SaaS platforms and large‑scale distributed systems.

• 4+ years managing engineering teams of 6+ direct reports, including Senior and Staff-level engineers.

• Deep hands‑on expertise with cloud infrastructure (AWS), container orchestration (Kubernetes/EKS), and Infrastructure as Code (Terraform).

• Proven track record owning platform reliability at scale - including incident management, SLO‑driven operations, and cost optimization.

• Cross‑functional leadership experience spanning multiple…