Customer Solutions Engineers

Role:
Customer Solutions Engineers

Location:

San Francisco, California

Our client is a fast-growing construction fintech AI startup building API and SDK infrastructure for the B2B software ecosystem. They are seeking Customer Solutions Engineers to own the full customer journey - from technical sales demos through hands‑on implementation and long‑term success.

This is a unique opportunity to become a deep product expert, build long‑term enterprise relationships, and join a team scaling aggressively - reporting directly to the co‑founder and CEO.

• Lead discovery calls and product demos with prospects, acting as the technical expert
• Answer technical questions and position the product in the context of customer systems
• Qualify fit, identify blockers, and advise on implementation details
• Create and maintain customer‑facing collateral and demo materials

• Own customer onboardings end‑to‑end from sales handoff through full implementation
• Serve as the primary point of contact, configuring the product to meet each customer's specific needs
• Train customers on integration, common actions, and edge case handling
• Build strong relationships, identify churn risks, and surface upsell opportunities

• Manage 30+ concurrent implementations with detailed plans, timelines, and milestones
• Troubleshoot issues with product and engineering teams
• Proactively escalated implementation risks and work with co‑founders to resolve them
• Translate customer feedback into product roadmap input

• Build tooling, templates, and automation to scale onboarding across hundreds of customers
• Create customer education materials to reduce manual effort
• Define and own internal tracking mechanisms and KPIs for onboarding timelines

• 5 years in a customer-facing role - consulting (McKinsey, PwC, Deloitte, Accenture) or customer success, implementation, ERP integrations, or solutions engineering at a VC-backed startup
• 1+ year at a VC-backed startup, top consulting firm, or otherwise elite company
• Strong project management skills - comfortable managing 30+ implementations simultaneously
• Ability to debug and troubleshoot methodically or strong aptitude to learn technical concepts
• Hands‑on B2B SaaS implementation experience preferred
• Experience demoing SaaS software to prospects preferred
• Familiarity with construction industry a plus
• Accounting concepts experience a plus
• Technical or CS degree a strong plus
• Top 30 US/Canada undergraduate school a strong plus
• Strong communication, people skills, and process orientation