Desktop Support@Onsite to San Francisco, CA

Desktop Support Onsite To San Francisco, CA

White glove support is required. Bloomberg exposure is nice to have but not required (support only, not building). Trade floor experience is not required. Majority of the role is standard desktop/laptop support (hardware troubleshooting, monitors, cabling, etc.). Targeting 2–4 years of experience.

Top skills:
1. Strong Windows desktop and endpoint support expertise
2. Multi-monitor and high-performance workstation setup
3. Basic infrastructure knowledge:
Active Directory, VPN, Networking, Citrix/VDI

Key responsibilities:

• Service delivery & field service operations
• Front office & VIP support
• ITSM process excellence
• End-user technology & trading floor support
• Investment applications & market data support
• Stakeholder & relationship management
• Continuous improvement & operational efficiency
• GenAI implementation

Required skills & experience:

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
• Experience supporting portfolio managers, traders, and research teams
• Technical skills:
  Strong Windows desktop and endpoint support expertise, multi-monitor and high-performance workstation setup, good to have knowledge of market data platforms (Bloomberg, Refinitiv, Fact Set etc.), familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin), basic infrastructure knowledge:
  Active Directory, VPN, Networking, Citrix/VDI
• Process & tools: ITSM tools such as Service Now, Jira or equivalent, incident prioritization based on investment business impact, knowledge of SLA-driven support in financial environments
• Soft skills:
  
  Strong stakeholder engagement, ability to operate in high-pressure, market-driven environments, excellent problem-solving and decision-making skills, clear and confident communication under pressure, high level of ownership, attention to detail, and accountability

Years of experience: 5.00 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.