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Service Desk Analyst II – Mentorship & Complex Escalations
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-05
Listing for:
University of California - San Francisco
Full Time
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
The University of California - San Francisco is looking for a mid-level Service Desk analyst to provide desktop support at various UCSF Medical Center locations. This position requires 3+ years of IT support experience, proficiency in Windows and Mac systems, and strong communication skills.
The successful candidate will resolve customer requests via phone and email, manage support tickets in Service Now, and mentor junior staff. A bachelor's degree or equivalent training is preferred.
Competitive salary and flexible scheduling are part of the offer.
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