IT Operations Sup Adm III

1093 IT Operations Sup Adm III

San Francisco Community College District

Position Number: CS00385P

Job Close Date: 7/7/2026

Salary (Applicant View):

Salary Steps 1-5 $ 54.7465 - $66.4994 hourly $113,873 - $138,319 annually. The position's salary placement shall be at the entrance salary step, except as otherwise provided in the SEIU Local 1021 collective bargaining agreement.

Once (1) Permanent
- Exempt (PEX), Full Time, Full Year 260 days position. This is a grant funded position and is funded on a yearly basis. Hours are subject to change after appointment dependent upon grant (or bond) status.

NOTE:

THIS POSITION IS NOT A REMOTE WORK POSITION AND REQUIRES AN OFFICE PRESENCE.

Under the direction of the DSPS Department Chair in collaboration with ITS manager, this position will provide support for daily management, implementation, troubleshooting and maintenance of network and communications systems; perform staging, installation and support of equipment; provide problem identification and resolution, review, evaluate, and purchase software, act as liaison with vendors for problem escalation, diagnosis and resolution of IT problems;

define, document and implement guidelines and operational standards; and ensure optimal network performance.

• Administers operating systems and servers (e.g. email systems, accounts, print queue, workstation , IP assignments, computer labs, classroom computers, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users.
• Collaborates with application, support, database administration, and network administration groups for the purpose of troubleshooting system performance.
• Collaborates with a variety of internal and external parties (e.g. district personnel, programmers, programmer analysts, database administrators, users, etc.) for the purpose of providing and/or receiving information and ensuring project success.
• Configures on-site network systems (e.g. servers, network security, etc.) for the purpose of ensuring efficient operations.
• Installs network (client and server) software on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining District network systems as required.
• Oversees assigned work activities and/or projects for the purpose of providing guidance and support to other staff and to ensure completion of projects within established guidelines.
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Performs installation, configuring and maintaining network services and equipment for the purpose of meeting district network systems requirements.
• Prepares a variety of materials (e.g. procedures, system level documentation, reports, memos, letters, appointments, work schedules, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• Researches a variety of topics (e.g. trends, hardware, software, etc.) for the purpose of recommending procedures and/or purchases.
• Responds to inquiries from a variety of sources (e.g. staff, administrators, outside vendors and service providers, etc.) for the purpose of providing technical assistance, advice and support.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

• Education:
  
  Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units. At least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field.
• Experience:
  
  Three (3) years of experience performing analysis, installation, and technical support in a network environment.
• Substitution:
  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in computer science or a closely related field. Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.

• Knowledge of, and experience with accessible technology (software, hardware, adaptive equipment).
• Experience working with adult learners with disabilities.
• Excellent customer service skills.
• Strong communication and problem-solving skills.
• Ability to interact with staff, faculty, and students over the telephone/zoom/Teams and in-person in a pleasant and courteous manner.
• Ability to work independently…