Sr Customer Solutions Manager, Strategic Accounts

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this highly visible role, you will help guide AWS customers on their multi‑year cloud journey, ensuring effective collaboration across AWS teams to deliver outcomes for the customer.

• Establish a deep understanding of the customer’s business vision, culture and processes, evangelize AWS services, and influence the customer to adopt the right solution at the right time.
• Accelerate AWS adoption through delivery and execution.
• Identify and align on strategic opportunities: work with the account team to pursue opportunities such as large‑scale workload migrations & modernization, GenAI/Agentic initiatives, data & analytics, digital innovation, high‑performance computing, product innovation, and business agility.
• Serve as the customer’s cloud journey coach, acting as the voice of the customer within AWS and advocating their needs to AWS leadership, product, and engineering teams.
• Implement governance structures that effectively govern the partnership with the customer and their AWS adoption.

• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• 10+ years of experience in customer‑facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy).
• 5+ years of experience engaging with executive/senior customer stakeholders (Director+ level), driving business outcomes through technology adoption.
• 3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization.

• Experience advising C‑suite or executives on cloud strategy, digital transformation, or GenAI/Agentic strategy.
• Familiarity with Generative AI/Agentic AI concepts and ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact.
• Experience managing a portfolio of complex, high‑value workloads across industry verticals.
• Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic.
• Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship).
• Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive‑level narratives.
• AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Base salary ranges: USA, CA, Mountain View –  –  USD annually. USA, CA, San Francisco –  –  USD annually.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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