IT Engineer, Systems Administrator, IT Support

Responsibilities

• This full-time role blends day-to-day technical support with broader infrastructure planning and security responsibilities
• You’ll be the go-to person for IT operations — ensuring our global team stays productive, secure, and well-supported
• From managing Apple devices and AV systems to implementing endpoint security and streamlining IT processes, you’ll have the opportunity to make a meaningful impact in a fast-paced, high-trust environment
• This is a great fit for someone who’s equally comfortable solving hands‑on issues and driving long-term IT strategy
• Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of technical and non-technical users
• Troubleshooting/maintaining Apple endpoints
• Provide operational support and strategic guidance for all corporate IT systems
• Provision, configure, and manage laptops and mobile devices using MDM tools
• Provide AV tech support during webinars, remote meetings, and onsite events
• Support domestic and international logistics for hardware shipping and deployment
• Collaborate with security and engineering teams to automate IT operations and repetitive tasks
• Write and maintain technical documentation, runbooks, and process guides
• Participate in on‑call rotation and provide occasional after‑hours support
• Continuously improve vendor relationships and IT infrastructure project roadmaps
• Support incident response efforts using SIEM/EDR tools

• Working knowledge of AV systems and remote collaboration tools
• Familiarity with MDM platforms (Jamf, etc.)
• 3‑5 years of experience managing and supporting corporate IT systems in a fast‑paced environment
• Deep understanding of user administration
• Experience with SaaS application management and access control best practices
• Familiar with office networking
• Ability to work independently, multitask effectively, and communicate clearly across teams
• Strong hands‑on experience with macOS, iOS administration
• Located in or willing to commute to San Francisco
• Experience with EDR endpoint security tools