Senior Product Manager, Platform

What You’ll Do

We are seeking a Senior Product Manager for Platform to lead our platform product portfolio that makes Node Zero enterprise‑ready, extensible, and reliable  will work closely with the Sr. Director of Product and senior engineering leadership to define and execute the platform strategy that underpins every experience in our product.

In this role, you will be responsible for enterprise experience, integrations/APIs/MCP server and agentic workflows, performance and reliability, and MSP/MSSP functionality—while also owning a hands‑on product area yourself, with particular emphasis on platform performance, reliability, and operational excellence.

You will be responsible for ensuring our platform is scalable, observable, secure, and easy to integrate with the broader security and IT ecosystem. You will define and drive the platform capabilities that enable feature teams, partners, and customers to build, automate, and operate on top of Node Zero with confidence.

You are a self‑starter who thrives in a fast‑paced environment, can move fluidly between strategic thinking and tactical execution, and is comfortable making decisions that impact multiple product lines.

You will partner cross‑functionally with Engineering, SRE, Customer Success, Marketing, Support, Sales, and other Product leaders to deliver platform functionality that improves system stability, accelerates development, and unlocks enterprise and partner growth.

• Own the end‑to‑end product strategy for the Node Zero platform, with a focus on scalability, reliability, security, extensibility, and enterprise readiness.
• Directly own the product roadmap for platform performance, reliability, and operational excellence. Define SLAs, SLOs, and error budgets; partner with Engineering and SRE to improve availability, latency, and overall system health.
• Oversee platform capabilities that enable enterprise customers to securely adopt and scale Node Zero, including RBAC, SSO/SCIM, entitlements and licensing, auditability, administrative workflows, and multi‑tenancy.
• Develop and maintain a transparent, outcome‑driven roadmap across the portfolio. Balance short‑term reliability with long‑term strategic bets.
• Partner closely with Engineering, SRE, Marketing, Sales, Support, and Customer Success to define requirements, plan releases, and drive execution.
• Define and track success metrics across platform reliability, performance, integration adoption, and enterprise feature utilization.
• Engage directly with strategic customers and partners to understand needs, validate designs, and gather structured feedback.

• 5+ years of Product Management experience in B2B SaaS, with significant time spent on platform, infrastructure, or deeply technical products.
• Deep understanding of SaaS architectures, distributed systems, cloud infrastructure, and multi‑tenant platforms.
• Proven experience owning or materially influencing reliability and performance domains, including SLAs, SLOs, SLIs, error budgets, and incident management practices.
• Excellent cross‑functional leadership skills; able to partner effectively with Engineering, SRE, Marketing, Sales, Support, and Customer Success, and influence senior stakeholders.
• Data‑driven decision making, with experience defining product and operational metrics and using insights to guide prioritization and iteration.
• Clear, confident communicator who can translate complex technical concepts into simple, actionable narratives for executives, customers, and internal teams.
• Comfort operating in Agile environments, managing backlogs, making trade‑offs, and shipping iteratively in collaboration with distributed teams.
• Preferred:
  Bachelor’s degree in Computer Science, Engineering, or a related technical field. An advanced degree in engineering or business is preferred.

This job may require up to 25% travel.

• San Francisco, California;
  New York City, NY;
  Washington, DC
• Full time
• Hybrid
• Product Department

Base salary range: $178,000 - $220,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications,…