Information Technology Technician

IT Support Engineer (L2) on site in San Francisco

Join a dynamic IT services firm dedicated to delivering cutting‑edge, security‑focused solutions for fast‑growing startups and venture capital firms. In this role, you will provide exceptional onsite and remote IT support, ensuring seamless operations and empowering client success through innovative technologies.

• Location: Onsite, San Francisco, California, USA
• Work Arrangement: Onsite 5 full days a week
• Type: 12 Month Full Time Contract, ongoing

• Provide onsite IT support, including network troubleshooting, hardware assistance, and conference room setups.
• Conduct site walkthroughs, installation evaluations, and project management to ensure timely delivery.
• Assist with inventory, shipments, and maintaining detailed technical documentation.
• Offer remote support via Slack, email, ticketing systems, and occasional video or phone calls.
• Collaborate with team members on varying tickets and client issues.

• Strong problem‑solving skills with keen attention to detail and ability to juggle multiple projects.
• Friendly, client‑focused approach with a positive, can‑do attitude.
• Physical capability to lift at least 50 lb and use power tools for cabling and racking.

• At least 2 years’ experience in onsite and remote IT support.
• Proven ability in configuring, installing, troubleshooting, and monitoring modern IT systems.

• IT systems configuration and installation.
• Hardware and network troubleshooting.
• Inventory management and technical documentation.
• Basic cabling and racking experience.
• Remote ticketing and communication tools (e.g., Slack, email).

• Network installation with vendors like Meraki, Ubiquiti, Juniper, or Fortinet.
• Conference room AV setups using Zoom or Google Meet.
• Mobile Device Management (MDM) and Endpoint Management platforms.

Shift is from 18:00 to 03:00 Africa/Johannesburg time.

Shift is from 18:00 to 03:00 Africa/Johannesburg time.