Info Systems Analyst

Responsibilities

• Manages systems and services for a facility, recommending hardware/software upgrades, performing installation, modification, and support of operating systems, software, databases, utilities, and tools; applies complex security configurations.
• Administers and manages dentistry‑specific servers, clients, IoT devices, and SaaS platforms; ensures compliance with UCSF regulatory and data‑security frameworks.
• Designs, develops, modifies, debugs, deploys, and evaluates complex software and scripts, performs data analysis, source‑code control, and release management.
• Creates and documents complex system specifications, user interfaces, workflow and data‑flow diagrams; develops business and user requirements, knowledge‑base articles, process guides, and training videos.
• Troubleshoots and resolves complex issues, coordinates support requests, prioritizes and tracks resolution; leverages ITSM tools such as Service Now; conducts root‑cause analysis.
• Manages structured and unstructured content, provides application consulting for database performance, develops KPI reports, and monitors quality‑improvement practices.
• Provides training and consulting on dentistry‑specific applications; negotiates project plans with stakeholders; serves as technical lead on moderate‑scope projects.

• Bachelor's degree in a related area and/or equivalent experience/training.
• 3+ years of progressive, relevant experience.
• Broad knowledge of systems administration, server management, networking, client‑side support, and vendor management.
• Ability to install software and troubleshoot moderate‑complex problems on computing devices, peripherals and software.
• Experience in incident response and digital forensics (data collection, examination, analysis).
• Advanced knowledge of computer security tools, best practices, and policies; experience securing server‑based software.
• Strong technical documentation skills.
• Comprehensive understanding of how system management actions impact other systems.
• Interpersonal skills to work with technical and non‑technical personnel.
• Ability to work independently or as part of a team, solve problems, and meet deadlines.

• Advanced programming design, modification, and implementation skills; knowledge of secure software development.
• Business and process analysis experience.
• Database administration experience and knowledge of database systems.
• Logical data design, mapping, or conversion familiarity.
• Testing and test‑planning experience.
• Data quality and governance knowledge.
• Experience working in a healthcare setting.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

The final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range depends on factors such as work experience and internal equity.