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Incidents & Escalations Lead, User Operations
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-09
Listing for:
jobr.pro
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
OpenAI in San Francisco is looking for a lead to manage incidents and escalations within User Operations. This hands-on role involves building processes to respond to critical issues, operating under pressure, and ensuring clear communication across teams.
The ideal candidate will have over 10 years of experience in incident management and a strong background in technical support. OpenAI offers a hybrid work model and relocation assistance.
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