IT Support Engineer; L2 - San Francisco
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-09
Listing for:
Supportwave
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
IT Support Engineer (L2) on site in San Francisco
Join a dynamic IT services firm dedicated to delivering cutting-edge, security-focused solutions for fast-growing startups and venture capital firms. In this role, you will provide exceptional onsite and remote IT support, ensuring seamless operations and empowering client success through innovative technologies.
Role Details- Location: Onsite, San Francisco, California, USA
- Work Arrangement: Onsite 5 full days a week
- Type: 12 Month Full Time Contract, ongoing
- Provide onsite IT support, including network troubleshooting, hardware assistance, and conference room setups.
- Conduct site walkthroughs, installation evaluations, and project management to ensure timely delivery.
- Assist with inventory, shipments, and maintaining detailed technical documentation.
- Offer remote support via Slack, email, ticketing systems, and occasional video or phone calls.
- Collaborate with team members on varying tickets and client issues.
- Strong problem-solving skills with keen attention to detail and ability to juggle multiple projects.
- Friendly, client-focused approach with a positive, can-do attitude.
- Physical capability to lift at least 50 lbs and use power tools for cabling and racking.
- At least 2 years' experience in onsite and remote IT support.
- Proven ability in configuring, installing, troubleshooting, and monitoring modern IT systems.
- IT systems configuration and installation.
- Hardware and network troubleshooting.
- Inventory management and technical documentation.
- Basic cabling and racking experience.
- Remote ticketing and communication tools (e.g., Slack, email).
- Network installation with vendors like Meraki, Ubiquiti, Juniper, or Fortinet.
- Conference room AV setups using Zoom or Google Meet.
- Mobile Device Management (MDM) and Endpoint Management platforms.
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