Mid-Level Support Engineer

This position will primarily provide user support to our clients in San Francisco and the surrounding areas, both remotely and on-site.

Headquartered in the heart of San Francisco, our 25 years of systems experience and e-business expertise combined with an intense focus on customer service put us ahead of the crowd as a fully integrated solutions partner in managed services, cloud computing, virtualization, custom software, complex projects, and local, on-site support. Join the Langtech team and share your experience and creativity to help our clients leverage the latest in cloud and mobile technologies.

• Provide user support to a wide variety of clients
• Build and maintain relationships with clients
• Identify problem areas and work with the Langtech team to provide the best solution possible for the client
• Communicate and fully explain resolutions to clients across all technical skill levels
• Juggle multiple clients and projects
• Work as part of the Langtech team to find creative and out-of-the-box solutions to problems

• 3-5 years of experience as support engineer
• Knowledge of and troubleshooting experience for all Microsoft products
• Some network troubleshooting and configuration experience
• Desire for ongoing hardware/software training and certifications

• Computer networking experience with Mac OSX
• Experience with implementing and managing spam filtering products
• Support experience with virtualization platforms like VMware and Hyper V
• Experience configuring and implementing Cisco, Sonicwall, Dell switches, routers and firewalls