IT Operations Support Administrator II

IT Operations Support Administrator II - Department of Technology - (1092)

• Application Opening
  :
  Thursday, March 26, 2026
• Final date to receive applications
  :
  Apply immediately. This recruitment is considered open until filled, but will close no sooner than Tuesday, March 31, 2026 (11:59 PM).
• Salary Range
  :$88,322 - $109,512 Annual
• Appointment Type
  :
  Temporary Exempt, Full Time. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty‑six (36) months.
• Work Location: Incumbent will conduct the majority of work at the Department of Technology (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary.

The IT Operations Support Administrator II is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses Service Now to triage, resolve, and coordinate incidents and service requests—keeping users connected and systems running smoothly.

As part of DT’s Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps assist new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands‑on user training, develop clear documentation, and champion a seamless transition into DT’s technology environment.

This is a high‑impact role for a problem‑solver who thrives on collaboration, innovation, and making technology work for people.

Essential duties include, but are not limited to, the following:

• Triage, resolve, and document incidents/requests in Service Now; elevate when necessary and keep clients informed.
• Provide on‑site support and perform routine account/device administration (e.g., imaging, deployments) using established procedures.
• Prepare endpoints and validate access; coordinate exceptions with Network, Applications, and Security teams.
• Perform routine Active Directory tasks (e.g., account creation/updates, group membership) and SCCM actions (e.g., device imaging, software deployment) per established procedures.
• Install, configure, upgrade, and decommission supported hardware/software under project plans; validate functionality and access after changes.
• Onboard department support related to networking, applications, desktop, printer, mobile device, and email.
• Upgrade legacy systems, remove outdated dependencies, and assist with the transition of data/operations between systems.
• Define and document Service Desk solutions and operating processes and procedures in SharePoint, align processes with DT’s technology standards and endpoint security policies, assist with asset management and IT‑related duties as assigned, and inform management and clients of severe problems.
• Assist in managing the remediation and patching of all workstation systems to maintain security, compliance, and performance standards. This includes identifying vulnerabilities, applying operating system and application patches, coordinating remediation efforts with other IT teams, and ensuring all endpoints meet organizational security requirements.
• Provide on‑site support for departments; diagnose and resolve technical issues related to hardware and software systems.
• Perform other duties as required.

Education
:
Requires an Associate’s Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely‑related field].

Experience
:
One (1) year of experience performing analysis, installation and technical support…