IT Manager

IT Manager

Giga
· San Francisco (in-person, Dogpatch)
· Full-time

About Giga

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.

Industry leaders like Door Dash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.

While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.

If being part of that resonates with you, we'd love to hear from you!

• Voice AI startup Giga raises $61M Series A
• Door Dash and Giga Partnership

We're looking for an IT Manager to own our internal IT and security operations end to end. As the company's first dedicated IT hire, you'll have full ownership of the function. Everything from device management and the SaaS stack to help desk and security hygiene runs through you. This is an individual contributor role reporting into our Operations team, with the autonomy to fully own and build IT the way you think is right as we scale.

We need someone who builds out IT, security, and compliance from first principles, implements the controls that meaningfully reduce risk, and skips the ones that just add process. Speed is a feature here, so the right person designs fast, adaptive policies that protect the company without slowing everyone down.

You'll own and harden our internal operational stack and tooling. It's ideal for a scrappy, hands‑on IT operator, ideally someone who has been the first or second IT hire somewhere before, who wants to own a function end to end.

• Own device management across (primarily an Mac / Apple fleet): provisioning, MDM, disk encryption, patch management, and onboarding / offboarding.
• Administer Google Workspace and the wider SaaS and identity stack (SSO, MFA, SCIM provisioning), enforcing least‑privilege access and running regular access reviews.
• Stand up and run the help desk and day‑to‑day support. Build the workflows, set the tooling, and keep employees unblocked.
• Maintain security hygiene across the company: MFA, encryption, access reviews, application inventory, and install / allow listing policies that balance safety with employee autonomy.
• Own a right‑sized compliance program (SOC 2 or similar): policy authorship, control implementation, evidence collection, and audit support, without over‑building it.
• Audit what's installed and running across the fleet to identify and minimize attack vectors, keeping our internal ops environment tight.
• Secure and tune local network and on‑prem infrastructure: firewalls, VPN, Wi‑Fi, segmentation, and office network performance and security.
• Build security and compliance from first principles, right‑sizing controls to our stage and implementing what reduces real risk without adding needless friction.
• Manage IT vendors and/or external MSP: scope what to outsource vs. keep in‑house, select partners, and own the relationships and SLAs.
• Evaluate, procure, and manage IT and security tooling, owning the budget for your function

• 3+ years in a hands‑on IT role, with experience as the first or second dedicated IT hire at a top‑tier startup or similarly high‑performing organization.
• A scrappy, resourceful operator who can stand up IT and security in a fast‑moving environment and figure things out without a playbook handed to them.
• Hands‑on experience managing a Mac / Apple‑based device fleet (MDM, encryption, patch management) and supporting macOS day to day.
• Familiarity with Google Workspace administration and the wider SaaS / identity stack (SSO, MFA, SCIM provisioning).
• Comfort working with modern AI tools and…