Help Desk Support Technician

Overview

We are an established Managed IT Services company based in the Bay Area, with clients on the Peninsula and in Silicon Valley. We are seeking an experienced and passionate Help Desk Support Technician that can work in a fast pace start-up mode. You will be expected to challenge and to be challenged. You must have genuine passion, drive and care for the environment.

This is an exciting full-time opportunity with a potential career growth.

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware
• Provide timely resolution of end user problems in accurate manner
• Diagnoses and troubleshoots computer and general network issues
• Provide support for field personnel remote communications and connectivity
• Basic administration of phone systems and other services as required

• 2 to 4 years of experience working in Helpdesk, Desktop support in a fast growing large enterprise company
• Knowledge of Windows environment and computer hardware and software at an intermediate level
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, Exchange , and Windows server environments
• Experienced in supporting smartphones (Blackberry, Droid, iPhone and iPad).
• Experienced in supporting senior level executives
• Experienced in Altiris (Imaging, packaging, scripting)
• Excellent customer service skills, strong attention to details with excellent follow up
• A professional attitude, providing outstanding and friendly client services, is critical
• Excellent troubleshooting and communication skills