Internal AI Lead

Your Role

You are the hands‑on builder, problem solver, and strategist at the center of Zip’s new Internal AI team. The role is the operating‑model owner of the hub, defining the central roadmap, running the AI Champion & Leader network, and driving training, enablement, and tooling that keeps Zip an industry leader in AI.

• Define and own the roadmap. Translate department needs, champion insights, and leadership priorities into a prioritized roadmap for the Internal AI Team across initiatives. Validate ideas by building quick prototypes before committing engineering time.
• Run the AI Champion & Leader network and partner with every department head. Own the cadence across all 10 department champions and leaders—surfacing wins, unblocking champions, funneling feedback. Sit directly with each department lead to understand their roadmap, shape their quarterly AI goals, and make sure the Internal AI team is sequenced to accelerate them.
• Build Zip’s AI skills framework. Define and operate the process, standards, and repository for how agents and skills are authored, reviewed, shared, and retired across Zip.
• Co‑own Internal AI team tooling. Partner with the internal AI engineers on ownership, administration, and operation of the tools the Internal AI team runs on behalf of the company—Enterprise AI Assistants, Notion AI, n8n, the skills repository, and other platform capabilities.
• Own training and enablement across the org. Build and run the strategy for continuous AI upskilling—foundations courses, department‑specific deep dives, office hours, content and communication for internal channels, onboarding for new Zipsters, hackathons.
• Ship solutions, not just strategy. Set the tempo—company cadences, communication strategy, regular company‑wide AI experimentation time, AI surveys that track comfort and confidence. Own the internal hackathon, mini‑hackathons in teams, and create new ways to move AI forward internally.

• 7+ years leading cross‑functional change or transformation programs at a high‑growth software company, driving new ways of working across a whole org.
• AI‑first and hands‑on. Daily driver of Claude. Built own skills, agents, and workflows and has strong opinions on where AI wins and where it fails.
• Technically deep—reads API docs, understands MCP, reasons about data flows, and can build a proof‑of‑concept over a weekend.
• Strategic and influential—holds the 12‑month view, partners with VPs to invest their teams’ time, and can tell leaders “not yet” with tact.
• Problem solver who thrives in ambiguity—has run hackathons, offsites, or enablement programs from scratch and loves getting into the details to unblock people.

The base salary range for this role is $170,000 - $240,000, determined by location, experience, education, and specific skills.

• Start‑up equity
• 100% health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• Class Pass membership
• Monthly commuter benefit
• Team building events & happy hours
• Home office stipend
• Phone/internet reimbursement
• Paid parental leave
• Fertility stipend
• 401k plan
• Unlimited AI token usage

We’re looking to hire Zipsters who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.

We look forward to hearing from you!