Lead Business Systems Analyst, Sales Systems

Overview

As a Lead Business Systems Analyst on the Revenue Tech & Innovation team, you will serve as a strategic leader across Pinterest’s sales systems landscape, driving scalable process, workflow, and systems solutions that enable the business to grow efficiently. You will own a portfolio of process areas and technology capabilities across Salesforce and adjacent sales technologies, and partner closely with cross-functional stakeholders to define roadmaps, solve complex business challenges, and improve seller productivity globally.

This role is well suited for someone who thrives in ambiguity, brings strong judgment to complex business and technical decisions, and can independently translate strategy into execution. You will lead large, high-impact initiatives from problem definition through rollout, while setting a high bar for solution quality, extensibility, and operational effectiveness. You will also help shape how Pinterest evaluates and adopts emerging capabilities, including AI, across the sales tech stack.

• Lead complex, global business systems initiatives across Salesforce and related sales technologies such as Highspot, Gong, and Sales Navigator, from discovery and process design through testing, deployment, and adoption.
• Own a portfolio of sales process areas and technology capabilities, identifying opportunities to improve workflow efficiency, scalability, and business impact.
• Partner with Sales, Sales Operations, Revenue Operations, IT, Product, and other cross-functional stakeholders to define priorities, align on tradeoffs, and deliver solutions that support strategic business objectives.
• Develop and drive 12–18 month execution roadmaps for your process area or technology domain, translating strategic priorities into actionable projects, milestones, and success measures.
• Analyze complex and ambiguous business problems, evaluate operational and systems data, and recommend scalable solutions that balance immediate business needs with long-term maintainability.
• Design high-quality process and workflow solutions that can serve as a model for extensibility, efficiency, and strong user experience.
• Build frameworks, documentation, and operating mechanisms that enable effective execution across cross-functional teams and improve delivery quality at scale.
• Identify and assess emerging AI capabilities across the sales tech stack; prioritize high-impact use cases, lead pilots, and drive adoption through stakeholder partnership, enablement, and measurement of business outcomes.
• Facilitate discussions and decision-making across stakeholders to resolve project, operational, or systems issues with minimal oversight.
• Monitor project and program outcomes through clear metrics and milestones, incorporating feedback loops to continuously improve solutions and adoption.
• Partner with external vendors, as needed, to evaluate performance, support accountability, and help inform ongoing systems strategy and investment decisions.
• Act as a trusted thought partner and subject matter leader, guiding others and raising the bar for business systems analysis, process design, and execution excellence.
• Identify opportunities to apply AI across sales systems and workflows to reduce manual work, improve data quality, and increase seller productivity.
• Partner with business and technical stakeholders to evaluate, pilot, and scale AI-enabled capabilities across Salesforce and the broader sales tech stack.
• Define success metrics for AI use cases, monitor adoption and business impact, and iterate based on user feedback, performance data, and operational outcomes.
• Establish best practices and governance for AI-enabled workflows, including change management, user enablement, and responsible adoption.

• 10+ years of experience in business systems analysis, sales systems, revenue technology, or a related field, with a track record of driving operational scale through systems and process improvements.
• Demonstrated experience leading large-scale, highly complex initiatives that require deep analysis, sound judgment, and strong cross-functional execution.
• Experience owning a functional domain, process…