End User Support Specialist​/San Francisco​/Primary IT Person

Position: End User Support Specialist / San Francisco / Primary IT Person
$35 - $43

IT Support Specialist

*
* Location:

** San Francisco, CA (100% Onsite - 5 Days/Week)

*
* Employment Type:

** Ongoing Contract (No End Date)

** Work Authorization:
** Candidates must be authorized to work in the U.S. without current or future sponsorship.

About the Opportunity

We're looking for a hands-on  
** IT Support Specialist
** to serve as the primary onsite IT resource supporting end users in a fast-paced, collaborative environment. This role is ideal for someone who enjoys being the go-to IT person, thrives in an onsite setting, and has experience supporting both Mac and Windows environments.

This is an  
** ongoing contract opportunity with no planned end date
** and requires working  
** onsite in San Francisco five days per week.*
* Responsibilities

+ Serve as the primary onsite IT support resource for end users

+ Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues

+ Configure, deploy, maintain, and manage laptops, desktops, and peripherals

+ Support both macOS and Windows environments

+ Provision new employee equipment, onboarding, and offboarding

+ Troubleshoot Microsoft 365 applications and user account issues

+ Maintain inventory and lifecycle management of IT hardware

+ Support conference room technology and AV equipment

+ Collaborate with remote IT teams on deployments, upgrades, and system rollouts

+ Escalate complex technical issues when necessary while owning issues through resolution

+ Document support activities and maintain accurate ticket updates

Required Qualifications

+ 2-4+ years of IT Help Desk or Desktop Support experience

+ Experience supporting both  
** Mac (macOS)
** and  
** Windows 10/11
** environments

+ Experience configuring, deploying, maintaining, and managing end-user devices

+ Strong troubleshooting skills across hardware, software, printers, peripherals, and networking

+

Experience with Microsoft 365

+ Familiarity with ticketing systems (Zendesk or similar)

+ Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

+ Excellent communication and customer service skills

+ Comfortable working independently as the primary onsite IT resource

Preferred Qualifications

+

Experience with Jamf, Intune, Azure AD, or other endpoint management/MDM tools

+

Experience with device provisioning and asset management

+ Experience supporting conference room technology and AV equipment