Customer Support Data Analytics and Systems Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-13
Listing for:
Mercury
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst, Business Intelligence
Job Description & How to Apply Below
Mercury is seeking a Customer Support Systems & Analytics Lead to own the data strategy across our CS organization. You’ll capture, structure, and connect data across CS systems—including Zendesk and our AI Agent—to drive informed decision-making as the team scales.
You’ll partner closely with CS leadership, Strategy and Ops, and Data to ensure reporting is built to scale. You will build dashboards, enforce data hygiene, and translate data into actionable insights that guide resourcing, tooling,
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