Manager, Revenue Systems & Product Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Own the systems, tooling, and technical roadmap that enable Lyft Ads and Lyft Business teams to operate s role serves as the primary bridge to CEIT and Sales Technology / CRM Engineering, translating commercial needs into a prioritized feature roadmap across platforms such as Data 360, billing and quote-to-cash, and the broader Rev Ops and ad tech stack.

This is a hands‑on people manager: someone who sets strategy and owns the long‑term systems vision, but is equally willing to roll up their sleeves and do the work when the moment calls for it.

Note:

this role does not own Sales Operations.

• Systems & tooling roadmap: Own and maintain the systems and tooling roadmap for Lyft Ads and Lyft Business, sequencing competing priorities across both lines of business. Partner with CEIT and Sales Technology / CRM Engineering to scope, prioritize, and deliver features across Data 360, billing/QTC, and adjacent platforms.

• Product & program ownership: Act as the business‑side product owner: gather requirements, write PRDs and specs, manage intake and prioritization across both LOBs, and drive delivery against timelines and dependencies.

• Platform administration & optimization: Continuously improve core systems in partnership with CEIT (Salesforce and connected Rev Ops/ad tech tools), ensuring data integrity, clean integrations, and scalable process design. Provide operational inputs (headcount, new‑tool needs) into Sales Technology's vendor renewals and evaluate and onboard new tooling.

• People management:
  Billing Operations Manage the Billing Ops teams across both LOBs. Own cross‑LOB prioritization: billing capacity allocation, close‑window (BD1–BD4) sequencing, and final tiebreaker decisions when Ads and Lyft Business initiatives compete for capacity.

• Cross‑functional partnership: Partner with (not own) Sales Ops, and work closely with CRM Engineering / Sales Technology, Finance, Billing, Accounting / Technical Accounting, and Legal to ensure tooling supports end‑to‑end commercial workflows from deal to cash.

• Sales Tech backlog & delivery: Run backlog refinement and sprint prioritization across both LOBs, managing dependencies and owning the escalation path with CRM Engineering / Sales Technology to keep in‑sprint tickets moving.

• Billing & quote‑to‑cash build‑out: Lead the technical stand‑up of billing across Ads (Microsoft Monetize, transitioning to Zuora) and Business (Zuora), including the ad‑server‑to‑Salesforce integration dependency, offline/invoiced billing controls, and digital advertising sales‑tax handling.

• M&A & new‑market systems integration: Own the Salesforce/Rev Ops integration work streams for acquisitions and new markets (e.g., T /Alcove and Lyft Europe B2B), translating deal and terms‑of‑service structures into system design and securing leadership alignment before build begins.

• Access & role governance: Serve as the Rev Ops point of contact for access roles, integration users, and admin credentials across the stack (Salesforce, Ironclad/Docu Sign, Zoom Info, Outreach, TOM). Sales Technology owns actual access assignments and provisioning; this role stays aware of who has access to what, flags least‑privilege or audit‑readiness gaps, and is the escalation point for SOX/QTC‑related access questions.

• 6+ years in revenue/business operations, product operations, or technical program management, ideally supporting a B2B sales or media/ads organization similar to Lyft Business.

• 2+ years directly managing a team, including performance conversations, coaching, and navigating capacity/priority tradeoffs across competing stakeholders.

• Hands‑on Salesforce experience; admin‑ or architecture‑level fluency strongly preferred.

• Product or program management background — comfortable owning a roadmap, writing requirements, and managing engineering and IT partners.

• Demonstrated track record of working directly with technical teams to ship features against business needs.

• Player‑coach mentality: strategic enough to own the roadmap,…