Enterprise Systems Product Manager

WHAT YOU'LL DO Process Design & System Implementation (50%)

• Serve as a trusted technology partner across departments including Legal, HR, Finance, Development, and Communications by embedding directly within the department to understand how work gets done - conducting structured stakeholder interviews, mapping current-state workflows, and identifying bottlenecks, manual handoffs, and duplicative effort.
• Partner with departments to redesign processes and deliver solutions end-to-end: documenting, prototyping, and building production‑grade automations using business process automation platforms (e.g., Power Automate, Zapier), workflow tools, and low‑code/no‑code applications to replace manual work with reliable systems.
• In collaboration with the Digital Transformation team, define and track success metrics (e.g., time saved, error reduction, cycle time, adoption, user satisfaction), and communicate progress and strategy to stakeholders and executive leadership through clear, data‑driven presentations.

• Partner with leadership and business unit stakeholders to identify, prioritize, and scope high‑impact AI use cases, translating ambiguous business problems into well‑defined product requirements and actionable technical roadmaps.
• Lead end‑to‑end delivery of AI‑powered tools and workflows— including LLM‑based applications, retrieval systems, automation pipelines, and integrations with existing platforms—balancing speed of iteration with security, accuracy, and responsible AI principles.
• Establish frameworks for evaluating AI solutions (e.g., build vs. buy, vendor selection, model evaluation, cost/benefit analysis) and develop guardrails for safe, ethical, and effective use of AI across the organization.

• Identify and evaluate emerging technologies to improve existing processes, deploying AI‑powered solutions where they meaningfully outperform traditional automation and recognizing when simpler, non‑AI approaches are the better fit.
• Partner with Security, Technology Operations, General Counsel, and Operations leadership to shape Earthjustice’s responsible emerging technology practices, including vendor standards, intake and review processes, evaluation methods, and staff guidance informed by frameworks such as the NIST AI Risk Management Framework.
• Stay current on emerging technologies, develop structured benchmarking evaluations and monitoring, and in partnership with the Digital Transformation team, socialize findings with the organization.

• Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge—staying current on business technology, automation platforms, enterprise systems, emerging AI capabilities, and tools relevant to legal and nonprofit operations.

Please note that the percentage breakdowns provided above serve as a guideline and that other duties may be assigned as part of the job's requirements.

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 6+ years of experience across technical product management, business systems analysis, solution engineering or forward‑deployed engineering.
• Software engineering or integration experience with enterprise systems such as HRIS, CRM, ERP systems, and productivity platforms like Microsoft 365, Google Workspace.
• Strong process design and analysis skills including discovery, workflow mapping, requirements definition, prioritization, and outcome measurement.
• Experience with applied AI/LLM tools including a strong understanding of appropriate use cases, limitations, and the need for human oversight. Experience with MCP deployment preferred.
• Exceptional written and verbal communication skills, with a track record of clearly explaining technical tradeoffs to both executive, non‑technical, and frontline audiences, aligning diverse stakeholders, and producing concise, high‑quality documentation.
• Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership.

• Experience supporting legal, mission‑driven,…