IT Analyst II; End User Support

5+ Month W2 Contract (No C2C/No Visa or Student Sponsorship)

Onsite daily in San Francisco, CA [94105]

Pay up to $55/hr. (No PTO and No Paid Holidays)

The ideal candidate is a hands-on and motivated contractor focused on end-user support and endpoint management
, with experience using Power Shell and familiarity with Microsoft technologies including Entra /Active Directory, Intune, Azure, and Microsoft 365 to support automation, identity management, device administration, and cloud-based environments.

Seeking a hands-on and motivated contractor focused on end-user support and endpoint management

• Manage Intune packages, policies, compliance, and device enrollments
• Administer Autopilot configuration and drive process improvements
• Maintain Configuration Profiles using ADMX templates, Settings Catalog, and administrative templates
• Manage update rings for Windows quality and feature updates
• Configure, image, and deploy Windows endpoints, including hardware modifications
• Manage Proactive Remediations scripts for endpoint health

• Diagnose and resolve device, network, and software issues including VPN, Windows updates, and applications M365 (One Drive, SharePoint, etc.), or otherwise
• Analyze Intune management logs, Endpoint Manager diagnostics, and Entra
  -in logs to resolve enrollment, compliance, and authentication failures

• Administer users, devices, and groups in Active Directory and Entra , including review and creation of dynamic groups with complex membership rules
• Create, troubleshoot, and document Conditional Access policies, including device compliance conditions
• Support Entra  and Hybrid Join configurations
• Troubleshoot, resolve, or escalate Entra enterprise applications used for SAML and SSO

• Administer and utilize users, permissions, ticketing, and reporting for Zen Desk
• Administer and utilize Team Viewer for users and devices
• Monitor and elevate software license capacity thresholds

• Provide live technical support for in-person, hybrid, and remote meetings
• Assist and train end-user support staff on tools and procedures

• Create and maintain SOPs, job aids, and knowledge base articles in collaboration with other end user support team members
• Leverage Power Shell for scripting, bulk device management, reporting, and endpoint remediation

• Experience in managing Intune policies, administering users and groups in Active Directory (AD) and Entra
• Experience troubleshooting device and application issues, supporting in-person, remote, and hybrid meetings
• Skilled in creating high-value documentation
• Entra/AD, Intune, Power Shell, Team Viewer and Microsoft 365
• Certifications involving Azure such as MD-102, SC-300, or AZ-104 and hands-on experience

• Strong understanding of Azure Virtual Desktop management via Intune
• Strong understanding of third-party patch management integrations with Intune, such as Patch My PC
• Basic KQL proficiency for querying Entra  device logs
• Administering Microsoft endpoint and identity platforms in a production environment are highly desirable.

The estimated pay range for this position is USD $47.00/hr - USD $55.00/hr exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.