Partner Success Manager Job San Francisco area,California USA,IT/Tech

Partner Success Manager About Bland AI

Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations. Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice AI unusable for business: latency, reliability, and the inability to handle real-world complexity. Where early voice AI took 7 seconds to respond and could only handle basic FAQs, Bland built the entire stack from scratch.

Today, Bland's platform fully resolves up to 65% of inbound calls autonomously – handling not just FAQs, but multi-step workflows, authentication logic, business-rule-based routing, and live data lookups. For large call center operators, each percentage point of resolution Bland drives is worth $500K–$1M+ per year in savings. Bland's biggest technical differentiator: they own and operate the entire voice AI stack in-house – transcription, LLM, and TTS – rather than relying on third-party API providers.

This is a deliberate architectural choice that enables the uptime guarantees, data security standards, and customization depth that regulated industries require.

Why This Role Matters

Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications, and large-scale call center operations. As partners onboard, launch, and scale their end-customer deployments on Bland, Bland needs a technical post-sales leader to make sure they are enabled quickly, launches stay on track, outcomes are measurable, and technical complexity turns into clean, repeatable execution across the partner network.

Role Overview

Objective:
Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.

Core Responsibilities

Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion

Identify, evaluate and onboard new service partners

Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents

Diagnose implementation blockers before they become major partner or customer risks

Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production

Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities

Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland

Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing

Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI

Support renewal cycles either independently or in partnership with AEs / commercial owners

Ideal Candidate Profile / Role Requirements

We're looking for a high-ownership, commercially oriented Partner Success Manager who can live at the intersection of customer success, technical implementation, and enterprise relationship management. This person should be deeply partner-obsessed, technically sharp, and comfortable owning outcomes in a fast-moving startup environment.

Must-Have Experience

5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
Experience owning post-sale success and outcomes for enterprise partners or customers
Strong technical foundation, ideally with CS / engineering exposure or equivalent hands‑on technical experience
API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
Experience diagnosing complex technical blockers and driving partner-facing…