Gainsight Administrator

Job Title: Gainsight Administrator

Position

Description:

Protingent Staffing has an exciting contract Gainsight Administrator with our client located in San Francisco Bay Area.

• As a member of the Customer Success Operations team, you will collaborate cross-functionally to translate Customer Success strategy into system configurations, business rules, and automated processes.
• You will ensure Gainsight and integrated systems are configured according to best practices, operate efficiently, and support subscription customers throughout their lifecycle.
• This role blends systems administration, business process design, and ongoing platform optimization.

• Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations.
• Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.
• Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking.
• Design and maintain business rules that analyze customer data and trigger proactive engagement.
• Support rollout and documentation of Customer Success processes.
• Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
• Monitor system performance, data integrity, and user activity; recommend and implement improvements.
• Stay current on Gainsight releases and evaluate opportunities to adopt new features.

• 2+ years of experience as a Gainsight Administrator.
• Hands-on experience with Gainsight (administrator or advanced end-user experience).
• Experience working with Salesforce or similar CRM systems, including understanding core data structures.
• Ability to translate business requirements into technical system configurations and workflows.
• Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.
• Strong analytical thinking, attention to detail, and problem-solving skills.
• Experience working cross-functionally and managing projects independently.
• Excellent written and verbal communication skills.

• 2-5 years of experience in Customer Success Operations, business analysis, or a related field.
• CRM administration experience or certification.
• Experience supporting SaaS or subscription-based business models.
• Experience designing or refining customer health scoring frameworks.
• Experience in reporting, dashboards, or data analysis.
• Exposure to system integrations and automation tools.
• Experience interacting with senior leadership or presenting operational insights.

• Job Type: Contract
• Pay Range: $45-$50 an hour.
• Location:
  
  San Francisco Bay Area (Remote).

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401(k) plan.