IT Project Manager, GS-, FPL ; DH; -Continuous

This position is in the U.S. Department of Education (ED), Federal Student Aid (FSA). FSA is modernizing the systems that serve over 17 million students and power more than $120 billion in financial aid each year. We are building a team of IT professionals to strengthen the technical foundation of one of the federal government’s highest-impact digital ecosystems.

You may meet the minimum qualifications for the GS-14, if you possess the specialized experience. Specialized Experience for the GS-14

One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments:

• Experience leading cross-functional project teams utilizing agile methodologies and practices while identifying and managing associated risks, issues, contracts, and change requests to meet schedule, budget, and organizational policies and objectives to facilitate the delivery of incremental software or system enhancements.
• Experience in applying agile methods to support technical integration, system modernization, and continuous improvement initiatives to ensure IT systems are compatible with architecture, cloud platforms, system interfaces, and cybersecurity requirements to reduce technical debt and improve release predictability.
• Experience implementing risk and issue management processes, ensuring potential blockers are identified early, escalated appropriately, resolved and aligned with established change-control processes within agile release frameworks to adhere to program timelines and deliverables.

You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the nine competencies listed below.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Decision Making
  - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management
  - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication
  - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving
  - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork
  - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence
  - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

The quality of your…