Manager, Web Platforms and Digital Experience

The Web Platforms and Digital Experience Manager oversees the planning, development, and management of websites and web services supporting UCSF programs, projects, and institutional initiatives. The role coordinates website structure, layout, functionality, and integration with backend systems and enterprise platforms, including multimedia, interactive features, and informational content. It collaborates with campus departments and stakeholders to guide website development, content publishing, and digital standards, ensuring that UCSF web platforms meet organizational goals and follow best practices for usability, accessibility, and governance.

The manager leads the evaluation and adoption of emerging web and digital technologies, including AI‑enabled tools and automation, to improve digital experiences, streamline operations, and support UCSF’s digital transformation objectives.

• Manage UCSF Web Services and Platforms – oversee planning, implementation, and maintenance of institutional websites and web platforms, ensuring accessibility, usability, security, and performance standards.
• Lead Web Content Strategy and Governance – establish and maintain web content standards, information architecture, editorial guidelines, and governance processes, and develop proposals to improve or streamline content processes.
• Project and Program Management – plan and manage web initiatives, including new site launches, redesigns, and platform enhancements, defining scope, timelines, and resource needs.
• Stakeholder Collaboration and Consulting – partner with campus departments, communications teams, and IT groups to identify web needs, provide strategic guidance, and develop MOUs or agreements as needed.
• Web Platform Operations and Integration – coordinate configuration and integration of web platforms, hosting services, and related tools to support institutional web services and ensure reliable operations.
• Analytics and Continuous Improvement – monitor website performance using analytics and user feedback to identify opportunities for improving user experience, content effectiveness, and overall service delivery.
• Staff Leadership and Development – supervise and mentor web staff or contributors, assigning tasks, managing performance, and providing professional development.
• Budget and Resource Coordination – assist with planning and monitoring program budgets, vendor services, and resource allocations related to web platforms, tools, and projects.
• Policy Development and Campus Engagement – participate in campus committees or working groups related to web governance, accessibility, digital communications, and technology standards, recommending improvements to policies and procedures.

Required Qualifications

• Bachelor’s degree in information technology, computer science, communications, digital media, or a related field, or an equivalent combination of education and experience.
• Minimum 5 years of progressively responsible experience in web services, digital platforms, website management, or related technical/digital communications roles.
• Minimum 2 years of experience supervising or leading staff, project teams, or distributed contributors.
• Experience managing or supporting enterprise or organizational websites using content management systems (CMS) and modern web technologies.
• Demonstrated experience managing web projects including planning, implementation, and ongoing support of web platforms or digital services.
• Demonstrated knowledge of web accessibility standards (e.g., WCAG), usability principles, and digital best practices.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills and the ability to collaborate with stakeholders across technical and non‑technical teams.

Preferred Qualifications

• Master’s degree in computer science, data science, information technology, digital communications, information science, or a related field.
• Experience managing enterprise or large‑scale institutional websites, preferably in higher education, healthcare, or research environments.
• Experience developing or…