Solutions Architect

About the role

Rippling is looking for a Post-Sales Solution Architect to support our largest and most strategic customers after they’ve purchased the platform.

In this role, you will serve as the technical owner of the customer relationship post-sale, ensuring customers successfully implement by scaling, and evolving their use of Rippling over time. You will work closely with customer stakeholders and internal teams to design system architectures, guide integrations, and ensure customers realize long‑term value from the platform.

A key part of this role is continuously reinforcing Rippling as the platform of choice—engaging new and existing stakeholders, aligning the platform to evolving business needs, and identifying opportunities to expand Rippling’s footprint within each customer.

This is a highly cross‑functional role that sits at the intersection of customer success, product, and engineering, and is critical to driving retention, adoption, and expansion within enterprise accounts.

Own Technical Strategy for Enterprise Customers

• Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering
• Guide customers on system architecture, integrations, data flows, and platform best practices
• Help customers plan for scale and future‑state use cases

Drive Implementation Quality & Platform Adoption

• Ensure alignment between what was sold and what is implemented
• Support complex deployments and configuration decisions
• Identify opportunities to expand usage across workflows, integrations, and custom solutions

Lead Technical Engagements

• Run architecture reviews, workshops, and solution sessions
• Diagnose gaps in customer implementations and recommend improvements
• Translate business requirements into clear, scalable technical solutions

Evangelize Rippling as the System of Record

• Continuously position Rippling as the central platform for managing and automating business processes
• Engage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shift
• Reframe Rippling’s value from point solutions to a broader platform strategy
• Partner with Account Managers to identify and support expansion opportunities through technical validation and solutioning

Partner Cross‑Functionally

• Work closely with Account Management, Implementation, Product, and Engineering teams
• Provide actionable product feedback based on customer needs
• Support escalations by identifying root causes and driving resolution

Drive Long‑Term Customer Outcomes

• Proactively identify risks and opportunities within accounts
• Help customers optimize their systems and improve operational efficiency
• Contribute to retention, expansion, and overall customer success

Required

• 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles
• Experience working with enterprise SaaS customers, preferably in a post‑sales capacity
• Strong understanding of APIs, integrations, and system design
• Ability to translate business requirements into technical solutions
• Experience influencing stakeholders across technical and business functions

Preferred

• Experience with HRIS, ERP, or similar business systems
• Familiarity with integration platforms (e.g., Workato, Mulesoft)
• Experience with identity systems (e.g., Okta, Active Directory)
• Exposure to data platforms (e.g., Snowflake, Databricks)

As Rippling continues to expand upmarket, customers increasingly expect not just software, but ongoing technical partnership and strategic guidance. This role ensures customers not only deploy Rippling successfully, but continue to adopt, expand, and standardize on the platform over time, even as their business and stakeholder landscape evolves. This role partners closely with Strategic Account Managers and Customer Experience teams. You will inherit accounts from Pre‑Sales Solution Architects at the point of close and own technical success thereafter.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry,…