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AI-Driven Tech Support Lead — Hybrid + Equity
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-18
Listing for:
Hercules
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Technical Support, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Hercules, an AI app builder in San Francisco, seeks a technical customer support specialist to lead our support team. You will handle tier 1–3 tickets, collaborate with engineers, and build automations to scale throughput.
Ideal candidates have strong communication, experience with high ticket volumes (100–150 per day with AI help), prior support roles, and Stripe familiarity. In-office SF with selective remote options for exceptional candidates, plus generous benefits and equity.
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