Product Manager II, Center Platform
Listed on 2026-07-26
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IT/Tech
Product Designer, UI/UX Design, AI Business & Operations, Technical Writer
About the Role
As a Product Manager on the Customer Obsession (CO) team, you will be responsible for improving the developer and user experience for Uber's AI-powered conversational support surfaces. This role bridges the gap between the underlying tech and intuitive user design, leading the UX and foundational platform capabilities that power these interactions. A key part of your mission will be democratizing innovation by building the infrastructure and governance that allows cross‑functional teams across Uber to contribute to a shared UX library, ensuring our next‑generation AI assistants remain cohesive yet adaptable across different business units.
You will leverage modern technologies, including machine learning and conversational interfaces, and strong design partnerships to help scale high‑quality support experiences across Uber.
Contribute to the roadmap and execution of the conversational UX component library, making trade‑off decisions with guidance and balancing user needs, technical constraints, and business impact.
Blend design thinking, user research, and data into compelling "user impact" stories that benefit the end‑user.
Build the tech and persona‑agnostic UX foundations required for a best‑in‑class experience; partner with UXR for quick feedback, design for interface crafting, and engineering to ship the underlying platform logic.
Own the Developer Experience for our agentic UX library, ensuring frictionless discovery, previewing, and debugging while building "code agents" and tools that make it easy for teams to adopt and contribute.
Partner with Data Science to track user behavior changes following UX updates, using insights to drive prioritization and secure stakeholder buy‑in by closing the loop on performance.
Present clear and compelling progress updates to senior leadership, aligning stakeholders and securing support.
Bachelor’s degree in Computer Science or similar AND 3+ years of product management experience (including high-impact internships). Foundational understanding of the product lifecycle and a proven record of shipping digital features or products.
Comfortable navigating the technical side of AI and LLMs; understand how conversational agents work and care about the Developer Experience. You need not code, but should comfortably discuss deep technical topics with engineering teams and platform users.
Proven ability to work in the trenches with cross‑functional teams, organized, detail‑oriented, and capable of driving projects forward in a fast‑paced environment.
Ability to clearly articulate the "why" behind a feature, translate user pain points into technical requirements, and communicate progress effectively to both technical and non‑technical teammates.
You never hesitate to roll up your sleeves and tackle something hands‑on.
For San Francisco, CA‑based roles:
The base salary range for this role is USD $161,000 per year – $179,000 per year.
For Sunnyvale, CA‑based roles:
The base salary range for this role is USD $161,000 per year – $179,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program and may be offered an equity award and other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan and are eligible for various benefits.
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