Principal Product Manager – Technical, Agent CX Infrast

Description The Amazon Music Customer eXperience Infrastructure (CXI) team delivers the best audio and visual experiences for music, podcasts, and audio books across devices and modalities, with the lowest cost and fastest time to market. Our intelligence products power music and spoken word experiences across a range of surfaces. We also work to eliminate complexity for our team and our partners, making development efforts simpler, faster, and more efficient.

Description The Amazon Music Customer eXperience Infrastructure (CXI) team delivers the best audio and visual experiences for music, podcasts, and audio books across devices and modalities, with the lowest cost and fastest time to market. Our intelligence products power music and spoken word experiences across a range of surfaces. We also work to eliminate complexity for our team and our partners, making development efforts simpler, faster, and more efficient.

We re looking for a Principal PM-T to own Agent Experience and Music Intelligence for Amazon Music. This role spans the full breadth of Amazon Music s product surfaces — mobile, web, Fire TV, Echo, wearables, and third-party integrations — and sits at the intersection of cross-platform product strategy, AI-powered experiences, and the future of how customers discover and engage with music across Amazon s ecosystem.

You will define and drive the strategic vision for how Amazon Music s product experience evolves across endpoints, identifying the highest-leverage investments that span devices and unifying the customer journey from living room to pocket to voice. You will also shape our strategy for how Amazon Music s intelligence — catalog, personalization signals, and content graph — powers experiences across Amazon s AI and agent surfaces, partnering to define solutions that anticipate customer needs and deepen engagement.

This is a role for someone who thinks in systems, sees across organizational boundaries, and can translate a complex landscape into a coherent strategy that teams can execute against. You will influence at the VP level, partner across Amazon Music and adjacent organizations, and own decisions that shape the long-term trajectory of the product.

Key job responsibilities

As a Principal Product Manager, Technical on the Amazon Music Customer eXperience Infrastructure team, you will partner with senior leaders, product teams, and engineering organizations across Amazon Music and adjacent business units to define strategy, drive alignment, and deliver outcomes that span the full product surface.

• Cross-Platform Product Strategy:
  Own the strategic vision for how Amazon Music s experience evolves across devices and endpoints. Identify where platform-level investments create outsized customer value and drive alignment across teams on sequencing and prioritization.
• AI & Intelligence Strategy:
  Define how Amazon Music s intelligence layer — catalog, personalization graph, listening signals, and content metadata — creates value across Amazon s AI and agent surfaces. Partner with adjacent teams to define solutions that enable contextual, proactive, and personalized music experiences at scale.
• Strategic Leadership & Influence:
  Operate as a thought partner to Directors and VPs across Amazon Music and partner organizations. Author vision documents, PR/FAQs, and strategy narratives that set direction for multi-year investments. Represent Amazon Music s product strategy in cross-org forums and leadership reviews.
• Experience Unification:
  Identify and close gaps in the customer journey across surfaces — ensuring that investments in one endpoint (e.g., video on Fire TV, voice on Alexa, personalization on mobile) compound rather than fragment. Drive the connective tissue between platform teams.
• Innovation & Emerging Technology:
  Evaluate and shape how emerging technologies (generative AI, multimodal interfaces, ambient computing) create new product opportunities for Amazon Music. Translate technology capabilities into customer-facing product strategies with clear business cases.
• Goal Setting & Measurement:
  Define success metrics for cross-platform initiatives and AI-powered experiences. Develop…